LuckyOne Bonus & Promotional Policy
This Bonus & Promotional Policy governs the use of all bonuses, promotional credits, and sweepstakes promotional currencies issued by LuckyOne. By participating in any promotion, players agree to comply with these terms, in addition to LuckyOne’s general Terms of Service.
LuckyOne reserves the right to modify, suspend, restrict, or cancel any promotion at any time.
1. Promotional Currency System
LuckyOne operates a dual promotional currency system consisting of Gold Coins (GC) and Sweeps Coins (SC).
Gold Coins (GC)
Gold Coins are provided solely for entertainment gameplay.
Gold Coins have no monetary value.
Gold Coins cannot be redeemed for cash, prizes, or equivalents.
Gold Coins may be included with purchases of digital entertainment packages.
Gold Coins are not considered promotional sweepstakes entries.
Sweeps Coins (SC)
Sweeps Coins are promotional tokens that may be used to participate in sweepstakes gameplay.
When SC are used in eligible games and applicable play-through requirements are met, resulting winnings may become eligible for redemption, subject to verification.
SC may be awarded through promotions, welcome bonuses, complimentary rewards, alternative entry methods, or purchase promotions.
SC balances remain promotional until play-through requirements are satisfied.
All redemptions are subject to account verification, compliance checks, and fraud review.
2. Eligibility and Account Verification
Participation in promotions is subject to the following conditions:
Players must complete Know Your Customer (KYC) verification before making purchases or redeeming winnings.
Only one account per individual is permitted.
Multiple accounts created by the same person, household, IP address, device, or payment method may be restricted, suspended, or closed.
LuckyOne reserves the right to request additional documentation or verification at any time.
Failure to provide requested verification information may result in cancellation of promotions or refusal of redemption.
3. Play-through Requirements
Unless otherwise stated within a promotion:
All promotional funds, GC bonuses, or SC bonuses—including the No Deposit Welcome Offer—must be played through at least five (5) times before becoming eligible for redemption.
All purchased funds must be played through at least one (1) time before redemption eligibility.
Play-through requirements apply to the credited amount.
For purchase promotions, play-through is calculated based on the whole credited the package.
There is no maximum bet restriction during play-through unless otherwise specified.
Redeeming funds does not automatically forfeit active packages unless explicitly stated, but may result in forfeiture of promotional or non-purchased bonus funds.
LuckyOne reserves the right to increase play-through requirements on certain bonuses or packages at any time without prior notice.
4. Welcome Offers
Welcome Offers are available to new players for the first 48 hours following account registration.
Upon successful registration and completion of KYC verification, players will receive:
200,000 GC
1 SC free
The first purchase offer includes:
$9.99 for 200,000 GC + 20 SC free
Additional purchase offers may be offered.
5. Purchase Bonus Promotions
LuckyOne may periodically offer promotional bonuses (e.g. Sweeps Coins) in connection with the purchase of digital packages. By participating in these promotions, you agree to the following terms:
5.1 Play-Through Requirements
Conversion to Redeemable Funds: All promotional Sweeps Coins are initially credited to your account as Non-Redeemable funds. To convert these into Redeemable funds, you must meet the specified play-through requirements.
Calculation: Play-through is calculated based on the total amount of promotional Sweeps Coins awarded in a specific package.
Expiry: Requirements must be satisfied within 60 days of the bonus being credited, or the bonus funds may expire.
5.2 Sequential Processing
If you have multiple active bonus packages, they are processed chronologically:
Order of Completion: Play-through requirements must be completed for each package in the order they were credited to your account.
Order of Redemption: A bonus package only becomes redeemable once the play-through for that specific package is finalized.
5.3 Order of Fund Usage
To maintain account clarity and fairness, funds are debited from your balance in the following priority:
Redeemable Funds: Any funds already eligible for redemption are used first.
Playable (Non-Redeemable) Funds: Once your redeemable balance is exhausted, your playable funds are used to satisfy active play-through requirements.
6. Other Bonus Promotions
LuckyOne may offer bonuses without requiring a purchase.
These may include GC, SC, free spins, or other promotional credits.
Play-through requirements must be completed within 48 hours of being credited.
Promotion values and conditions may vary by campaign.
Redemption eligibility remains subject to verification and compliance checks.
7. Game Contribution
Only eligible games contribute toward play-through requirements.
The following contribution ratio applies to all bonuses and promotions
Slots - 100%
Live Casino Games - 100%
RNG Table Games - 0%
Video Poker - 0%
Crash/Mine/Plinko/Dice style Games - 0%
LuckyOne reserves the right to modify game eligibility or contribution percentages at any time.
8. Promotion Stacking and Participation Restrictions
Players may only participate in one active promotion at a time, unless explicitly permitted.
Promotions may not be combined or stacked unless otherwise stated.
LuckyOne reserves the right to limit promotional eligibility based on player behavior, risk indicators, or operational requirements.
Promotions are intended for recreational gameplay and may not be used for systematic bonus exploitation.
9. Bonus Abuse and Advantage Play
The following activities are prohibited:
Creating multiple accounts to obtain additional bonuses
Collusion between players
Opposing or offsetting bets designed to minimize risk
Low-risk play-through strategies intended solely to clear play-through requirements
Game-switching strategies designed to reduce variance
Delayed play-through strategies intended to preserve bonus balances
Systematic bonus farming
Exploiting system errors, bugs, or unintended game mechanics
If abuse is identified, LuckyOne may:
Cancel bonuses
Void associated winnings
Reverse promotional credits
Restrict future promotions
Suspend or permanently close accounts
All determinations are made at LuckyOne’s sole discretion.
10. Dormant Bonus/Pack Expiration
Packs are intended for active gameplay.
If a balance shows no play-through activity for 365 consecutive days, LuckyOne may:
- Expire the balance, or
- Remove the balance from the account.
For promotional balances, if play-through is not completed within 48 hours, the balance relating to that promotion will be removed.
Expired balances cannot be reinstated.
11. Game and Provider Exclusion Authority
LuckyOne may exclude specific games, providers, or categories from bonus play-through at any time.
Spins placed on excluded games will not count toward play-through requirements.
Eligible game lists may be updated periodically.
Players are responsible for ensuring they contribute to play-through on eligible games.
12. Redemption Review and Compliance Checks
All redemption requests are subject to review and approval.
LuckyOne may conduct:
Identity verification
Gameplay review
Fraud detection checks
Compliance audits
Redemptions may be delayed, limited, or denied if irregular activity is identified.
LuckyOne reserves the right to request additional documentation before processing a redemption.
13. Fraud, Risk Monitoring, and Promotion Revocation
LuckyOne uses automated and manual systems to detect:
Fraud
Bonus abuse
Organized promotion exploitation
Suspicious gameplay patterns
If such activity is detected, LuckyOne may:
Revoke promotional balances
Void winnings obtained through abuse
Suspend accounts pending investigation
Permanently close accounts involved in fraudulent activity
14. Technical Errors and System Malfunctions
In the event of software errors, system malfunctions, incorrect bonus awards, or game faults, LuckyOne reserves the right to:
Correct balances
Cancel affected spins
Void incorrectly credited bonuses or winnings
This applies to human, technical, or system errors affecting promotional outcomes.
15. Promotion Eligibility Discretion
Promotions are offered at LuckyOne’s discretion.
LuckyOne may restrict, limit, or exclude players from promotions based on:
Risk management policies
Bonus usage patterns
Account activity
Compliance considerations
Players are not guaranteed access to all promotions.
16. Policy Changes
LuckyOne reserves the right to change, modify, or update these terms at any time at its sole discretion and without prior notice.