Payments

Which currency is used for purchases?

All purchases are made in United States Dollars (USD).

Which payment methods are available?

We accept the following payment methods:

• Visa
• Mastercard
• ACH

How do I make a purchase?

To purchase Gold Coins, ensure your profile is complete, then follow these steps:

Go to your Wallet
Click the Wallet button next to your account balance on the website.

Choose a Coin Package
Browse available Gold Coin packages. Some may include free promotional Sweeps Coins (SC).

Select Your Payment Method
After choosing a package, you’ll be directed to the payment page.

Enter Payment Details
Fill in your payment information.
Note: The name on the payment method must match your LuckyOne.us account name.

Complete Your Purchase
Once payment is successful, your Gold Coins will be credited immediately.

If you experience any issues, our support team is available to assist.

How will the payment appear on my statement?

Payments will appear as LuckyOne.us on your statement.

What should I do if my payment is declined or failed?

Try the following:

Double-check that all payment details are correct

Complete any required security steps (e.g. verification codes)

Try a different payment method

Contact your bank to check for restrictions

If the issue persists, our Support Team is available 24/7.

How quickly will my coins be credited?

Gold Coins are usually credited instantly after a successful payment.

In some cases, a brief manual review may occur, which can take a few moments.

What happens if my purchase is manually reviewed?

If your transaction is flagged:

Our team will verify your payment and account details

Once confirmed, your coins will be added immediately

You will receive an email confirmation

I didn’t receive my coins — what should I do?

If your payment was successful but your coins haven’t arrived, contact our support team immediately. We will investigate and resolve the issue as quickly as possible.

How do I request a refund?

If you haven’t received your coins, please contact our support team first. Most issues can be resolved quickly without needing a refund.

Disputes and Chargebacks

At LuckyOne.us, we take payment security seriously and are committed to protecting both our systems and our players.

Before initiating a chargeback, we strongly encourage you to contact our support team so we can resolve the issue directly.

Important Notice About Chargebacks

If a chargeback is filed and determined to be fraudulent, we may escalate the case by providing evidence to:

Payment processing partners

Your card issuer

Legal or law enforcement authorities (where applicable)

Submitting a false chargeback is a serious offence and may result in:

Reporting to credit bureaus (impacting your credit rating)

Difficulty obtaining financial services (e.g. loans, mortgages, credit cards)

Closure of banking services

Suspension or permanent closure of your LuckyOne.us account

Restrictions on creating new accounts

Our Approach to Disputes

We dispute all chargebacks made against LuckyOne.us

We provide full supporting documentation for fair and transparent resolution

We strongly recommend contacting support first, as most issues can be resolved quickly without escalation

Redemption FAQs

How do I request a redemption?

To redeem your Sweep Coins, ensure you have completed the required play-through:

1x play-through for bonuses from purchases

5x play-through for no-purchase bonuses

How long does a redemption take?

Redemptions are typically processed within 24 hours after submission.

Once approved:

Cash prizes arrive instantly or within 1–3 banking days (depending on your bank)

You will receive an email confirmation

What happens if additional information is required?

In some cases, we may request additional information to complete your redemption.

You will receive an email outlining what is needed

You must provide the requested information within 24 hours

What if I don’t provide the requested information in time?

If we do not receive the required information within 24 hours:

Your redemption request will be cancelled

The Sweep Coins will be returned to your account

You will be notified by email

You can submit a new redemption request once the issue is resolved.