Payment
Which currency is used for purchases?
The currency used is United States Dollar (USD)
Which payment methods are available to use for purchases?
We accept Visa, Mastercard and ACH for purchases.
How do I make a purchase?
To purchase Gold Coins, make sure your profile is complete first. Once you're set up:
Go to your Wallet – Click the Wallet button located next to your account balance on the website.
Choose a Coin Package – Browse the available Gold Coin packages. Some may include free promotional Sweeps Coins (SC).
Select Your Payment Method – Once you’ve chosen a package, you’ll be directed to the payment page. Select your preferred method.
Enter Payment Details – Fill in your payment information. Please note: the name on the payment method must match the name registered to your LuckyOne.us account.
Complete Your Purchase – Once the payment is successful, your Gold Coins will be credited to your account right away.
If you run into any issues, our support team is here to help.
How will the payment appear on my statement?
The payment will be listed on your statement as LuckyOne.us
What should I do if my payment is declined or failed?
If your payment doesn’t go through, here are a few steps you can try:
Double-check that all payment details are entered correctly.
Make sure you’ve completed any required security steps (e.g. verification codes).
Try a different payment method — another card or Skrill, for example.
Contact your bank to check for any restrictions on your account or transactions with certain merchants.
If you're still having trouble, our Support Team is available 24/7 and happy to assist.
How quickly will my coins be credited to my account?
Once your payment is successful, Gold Coins are usually credited to your account instantly. Occasionally, a transaction may go through a brief manual review by our payments team, which may take a few moments.
What happens if a manual check is carried out on my purchase?
If your transaction is flagged for review, one of our team members will quickly verify the payment and your account details. Once confirmed, your coins will be added immediately. You’ll also receive an email confirmation once the review is complete.
I didn’t receive my coins – what should I do?
If your payment was successful but your coins haven’t arrived, please reach out to our support team right away. We’ll investigate and work to resolve the issue as quickly as possible.
How do I request a refund?
If you haven’t received your coins, the best first step is to contact our support team. We’re proud to resolve the vast majority of purchase issues directly and promptly.
Disputes and Chargebacks
At LuckyOne.us, we take the security and integrity of your payments seriously — and we’re committed to protecting both our systems and our players.
Before initiating a chargeback, we encourage you to contact our support team so we can help resolve any issues directly.
Important Notice About Chargebacks
If a chargeback is filed and determined to be fraudulent, we reserve the right to escalate the case. This may include providing evidence to:
Our payment processing partners
Your card issuer
Legal or law enforcement authorities, where applicable
Submitting a false chargeback is considered a serious offense and could result in:
- A report to credit bureaus, which may affect your credit rating
- Difficulty applying for financial services (e.g. loans, mortgages, credit cards)
- Closure of banking services
- Suspension or permanent closure of your LuckyOne.us account
- Restriction from creating new accounts, as identified by our fraud detection systems
Our Approach to Disputes
We dispute all chargebacks made against LuckyOne.us and provide full supporting documentation to ensure a fair and transparent resolution.
We strongly recommend contacting our support team first. We’re here to help and often able to resolve issues without the need for escalation.